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FAQ - Ask us
1. Why should I commission your studio to paint my portrait?
We are all trained portrait artists with many years of experience in painting portraits with hundreds of satisfied customers worldwide (read our Testimonials).
2. OK, I'm convinced your artists are very talented so tell me how I can order?
It's an easy 3-step process. Firstly, you need to choose the artistic style of portrait that you want. Secondly, choose the size and number of subjects then click on the 'Buy Now' button. Next, you need to choose a
photo(s) of the subject (person, pet, car, bike or house) that you'd
like painted. I've written some advice on choosing a good photo here You'll have to either upload (see How Do I Upload My Photos) your photos or send them to me mail (see Contact us).
When I receive them, I'll contact you by email and maybe ask you some
questions to get a better idea of what you want - I'll always work
closely with you to ensure you get the ideal portrait.Finally, after filling in your billing and shipping details you'll be taken to Paypal's secure server to make your credit card payment.We'll then spend a couple of weeks or more painting your portrait. When we've finished, We'll send you some digital photos by email and if you need any changes we'll do them for you.
3. What's the best size to order?
It depends on the type of portrait (head and shoulders, half-body or full-body), how many people are in the portrait and the size of the space where you're going to hang it. If you want a full body portrait the smallest size is 24 x 30 inch as a smaller size just doesn't work. If there's more than one person in the portrait then you need a larger size, so the minimum size I recommend for a four person portrait is 24 x 30 inch. If you've only got a small space to hang the portrait then choose a small size as too a large a size could dominate the room.
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4. Your prices are reasonable but I've seen cheaper portraits offered at websites. Why the difference?
For very experienced,university-trained portrait artists our prices are most reasonable and it's the artist that makes all the difference between an average and a stunning portrait. Cheaper art studios tend to use art students located in China who use cheap oil paint and poor quality canvas - buying from an art studio you really do 'pay for what you get'!
5. Do you paint only in oils?
Yes, we've all trained in using oil paint and it really is the best medium for heirloom quality portraits. All the famous Great Masters of portraiture such as Rembrandt, Rubens and Van Gogh painted in oil. And we only use premium grade Windsor & Newton paints on fine canvas so that you get a portrait that will last generations.
6. Do you sign my portrait?
You can chose to have it signed or left unsigned.
7. How long does it take?
For a small head and shoulders portrait it takes us about 2-3 weeks, for a large group portrait about 4-5 weeks depending on the difficulty. If you need changes then it can take longer. Oh, and about 4-5 days for shipping.
8. Do you frame my portrait?
Sorry but no, we're artists not framers! You need to take it to a reputable framer near your home, they should have a large selection of attractive frames for you to choose from.
9. Is shipping safe?
Yes, we ship all over the world and we send the canvas rolled up in a strong poster tube by courier and you can track its progress online. If it arrives damaged we wilI replace it but please notify us within 3 days and keep the damaged box for the courier to pick up. Sorry but we are not liable for any photos lost in the post, so keep a negative or copy if your sending the original photo..
10. If I don't like my portrait will you give me a refund?
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